Processing, delivery times and everything you need to know about how your Zenthile order ships.
All orders are processed within 1-2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays begin processing on the next business day. You will receive an email confirmation as soon as your order is packed and dispatched.
We offer free worldwide standard shipping on all orders. Tracked express shipping is available at checkout for an additional fee, calculated based on your destination and package weight.
Standard shipping typically takes 5-10 business days depending on your location. Tracked express shipping takes 2-5 business days. Delivery estimates begin once your order leaves our workshop and may vary slightly during peak seasons or due to customs clearance.
Once your order ships, a tracking number will be emailed to you. You can follow your package at any time using the tracking link provided. Please allow up to 24 hours after dispatch for tracking information to appear.
We ship worldwide. International orders may be subject to import duties, taxes and customs fees, which are the responsibility of the recipient. These charges are determined by the destination country and are not included in the order total.
If your package arrives damaged or goes missing in transit, please contact us within 14 days of the estimated delivery date at hello@zenthile.com. We will arrange a replacement or refund as quickly as possible.
To change or cancel your order, contact us as soon as possible. Orders can be modified free of charge within 24 hours of purchase, provided they have not yet been dispatched.