Our 30-day return promise — how to return or exchange your Zenthile order.
We offer a 30-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return eligible items within 30 days for a refund or exchange. To be eligible, please make sure your item is unused and in its original condition.
Returned items must be in their original condition and packaging, with all accessories, booklets and protective materials included. Items that show signs of use, wear or damage beyond normal inspection will not be eligible for a full refund.
To start a return, simply email us at hello@zenthile.com with your order number and the reason for return. Our support team will respond within 1-2 business days with a return authorization and instructions. Please do not send items back without prior authorization.
Once your return is received and inspected, we will notify you of the status. Approved refunds are processed within 5-10 business days and applied to your original payment method. You will receive an email confirmation when the refund has been issued.
If you would like to exchange an item for a different size, color or style, please start a return first and place a new order for the item you want. This ensures the fastest turnaround for your replacement.
For hygiene and safety reasons, the following items cannot be returned: custom or personalized orders, opened gift cards, and items marked as final sale. Please contact us before ordering a custom piece if you have any questions.
If your order arrives damaged or defective, please contact us within 14 days of delivery with a photo of the issue. We will arrange a free replacement or full refund, including any return shipping costs. Your satisfaction is our priority.
Return shipping costs are the responsibility of the customer, except in cases of damaged, defective or incorrectly shipped items, where we will cover the cost. We recommend using a trackable shipping method for returns.